Privacy Policy
We are committed to protecting your privacy and handling your data with complete transparency. Last updated: April 1, 2025
1. Information We Collect
Information You Provide
When you contact us, submit a project inquiry, or engage our services, we collect: your full name, business email address, company name, phone number, and project details you share in forms or direct communication.
Automatically Collected Data
When you visit our website, we automatically collect certain technical data including: IP address, browser type and version, pages visited, time spent on pages, referral sources, and device information. This data is used solely for analytics and site performance optimization.
Cookies & Tracking
We use essential cookies to ensure our website functions correctly, and optional analytics cookies (e.g., Google Analytics) to understand usage patterns. You can disable non-essential cookies at any time via your browser settings.
2. How We Use Your Information
Service Delivery
We use your information to respond to inquiries, prepare project proposals, onboard you as a client, and deliver our engineering and consulting services.
Communication
We may contact you via email or phone to follow up on your inquiry, share project updates, or send relevant service announcements. We will never send unsolicited marketing without your explicit consent.
Legal Compliance
We may process your data when required by applicable law, legal process, or governmental authority.
3. Data Sharing & Third Parties
No Selling of Data
We do not sell, rent, or trade your personal information to third parties under any circumstances.
Service Providers
We may share limited data with trusted third-party service providers that assist us in operating our business (e.g., cloud hosting on AWS/GCP, email services, project management tools). These vendors are contractually bound to maintain confidentiality and process data only on our instructions.
Legal Obligations
We may disclose your information if required by law, court order, or to protect the rights, property, or safety of Nexora, its clients, or the public.
4. Data Security
Technical Safeguards
All data transmitted to and from our website is encrypted using TLS (Transport Layer Security). Our infrastructure is hosted on enterprise-grade cloud platforms with strict access controls, firewall protections, and regular security audits.
Access Controls
Access to client data is restricted on a strict need-to-know basis. All internal team members are bound by confidentiality agreements (NDAs) as a condition of employment.
Breach Protocol
In the unlikely event of a data breach that affects your personal information, we will notify you within 72 hours of becoming aware of the incident, in compliance with applicable data protection regulations.
5. Your Rights
Access & Portability
You have the right to request a copy of the personal data we hold about you at any time.
Rectification
You may request correction of any inaccurate or incomplete personal information we hold about you.
Erasure
You have the right to request deletion of your personal data, subject to our legal obligations to retain certain records.
Objection & Restriction
You may object to or request restriction of processing of your personal data at any time.
6. Data Retention
Retention Period
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Client project data and communications are typically retained for a period of 5 years following the end of an engagement, after which they are securely deleted.
7. International Data Transfers
Cross-Border Processing
Nexora operates globally with infrastructure on AWS and GCP across multiple regions. By using our services, you acknowledge that your data may be transferred to and processed in countries outside your own jurisdiction. We ensure all such transfers comply with applicable data protection laws, including GDPR Standard Contractual Clauses where applicable.
8. Children's Privacy
Age Restriction
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.
9. Changes to This Policy
Policy Updates
We reserve the right to update this Privacy Policy at any time. When we do, we will revise the 'Last Updated' date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.
10. Contact Us
Data Controller
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: privacy@nexorainfosolutions.com or by mail at Nexora Info Solutions, 603 The Nifty Park, Vadodara, Gujarat 390012, India.
This Privacy Policy governs your use of nexorainfosolutions.com and all services provided by Nexora Info Solutions. See also our Terms of Service.