Terms of Service
Please read these terms carefully before engaging our services. They define the rules of our working relationship. Last updated: April 1, 2025
1. Acceptance of Terms
Agreement
By accessing our website at nexorainfosolutions.com, submitting a project inquiry, or engaging Nexora Info Solutions ('Nexora', 'we', 'us', 'our') for any service, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use our services.
Capacity
By using our services, you represent that you are at least 18 years of age, have the legal capacity to enter into a binding contract, and if acting on behalf of a company or organization, have the authority to bind that entity to these terms.
2. Services Provided
Scope of Services
Nexora provides technology consulting, software engineering, SaaS product development, AI/ML integration, mobile application development, cloud architecture, and related digital services ('Services'). The exact scope, timeline, deliverables, and fees for each engagement are defined in a separate Statement of Work (SOW) or Service Agreement signed by both parties.
Service Modifications
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with reasonable prior notice to active clients. Modifications to an ongoing engagement require written agreement from both parties.
3. Intellectual Property
Client IP Ownership
Upon receipt of full and final payment for a project, all custom code, designs, and deliverables specifically created for you as part of the engagement become your exclusive property. You retain full intellectual property rights.
Nexora IP & Tools
Nexora retains ownership of all pre-existing intellectual property, proprietary frameworks, reusable code libraries, tools, and methodologies developed independent of the engagement. Where such tools are incorporated into your deliverables, we grant you a perpetual, non-exclusive license to use them within the delivered product.
Open-Source Components
Where third-party or open-source libraries are used in your project, they remain subject to their own respective licenses. We will clearly identify all such dependencies and their license requirements.
4. Confidentiality & NDA
Mutual Confidentiality
Both parties agree to maintain strict confidentiality regarding all proprietary business information, trade secrets, technical specifications, financial data, and business strategies disclosed during the engagement. This obligation survives the termination of any service agreement.
Non-Disclosure Agreement
We are committed to signing a Mutual Non-Disclosure Agreement (MNDA) prior to any technical discovery session or sharing of sensitive business information. NDAs are available on request and are executed before any detailed technical discussions begin.
5. Payment Terms
Fee Structure
All project fees are outlined in the project-specific Statement of Work. We typically operate on a milestone-based payment model, with an initial deposit required before project commencement. Specific payment schedules are agreed upon in writing before the engagement begins.
Late Payments
Invoices unpaid within 30 days of the due date may accrue interest at a rate of 1.5% per month. Nexora reserves the right to suspend active services for accounts with overdue balances until payment is received.
Refund Policy
All approved milestone payments and completed deliverables are non-refundable. Disputes regarding the quality of deliverables must be raised within 14 days of delivery and will be handled via our revision and remediation process.
6. Warranties & Representations
Our Warranties
Nexora warrants that services will be performed in a professional and workmanlike manner, consistent with industry standards. All delivered software will function as specified in the agreed Statement of Work at the time of delivery.
Disclaimer
Except as explicitly stated herein, services are provided 'as is'. We do not warrant that our deliverables will be error-free or that their operation will be uninterrupted. We are not responsible for issues arising from third-party services, APIs, or infrastructure outside our control.
7. Limitation of Liability
Liability Cap
To the maximum extent permitted by applicable law, Nexora's total liability to you for any claim arising from our services shall not exceed the total fees paid by you to Nexora in the 3 months preceding the claim.
Exclusion of Consequential Damages
Nexora shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business, or reputational harm, even if we have been advised of the possibility of such damages.
8. Termination
Termination by Client
You may terminate an engagement by providing 30 days written notice. You remain responsible for payment for all work completed up to the effective date of termination, plus any non-cancellable costs or commitments made on your behalf.
Termination by Nexora
Nexora may terminate an engagement immediately if you breach these terms, fail to make payment, or engage in conduct that is unethical, illegal, or harmful to our team. In such cases, payment is due for all work completed.
9. Governing Law & Dispute Resolution
Jurisdiction
These Terms of Service shall be governed by and construed in accordance with the laws of Gujarat, India, without regard to conflict of law provisions. For international clients, both parties agree to good-faith arbitration as a first step before any formal legal proceedings.
Dispute Resolution
In the event of a dispute, both parties agree to first attempt resolution through direct negotiation for a period of 30 days. Unresolved disputes shall be subject to binding arbitration. Class action lawsuits are waived by both parties.
10. Changes to These Terms
Updates
Nexora reserves the right to revise these Terms of Service at any time. Changes will be published on this page with a revised 'Last Updated' date. Your continued use of our website or services after such changes constitutes your acceptance of the updated terms.
11. Contact Us
Legal Inquiries
For any questions regarding these Terms of Service, please contact us at: legal@nexorainfosolutions.com or Nexora Info Solutions, 603 The Nifty Park, Vadodara, Gujarat 390012, India.
These Terms of Service, together with any signed Statement of Work, govern all services provided by Nexora Info Solutions. See also our Privacy Policy.